RETURN POLICY 

• Exchanges, returns & refunds :
  
  

  All the products are a labor of love from us to you.

  In an unlikely event that something you ordered from theraylabel.com is damaged or defective, or if the product delivered is different from what you ordered in style, you may exchange or return the product as we offer free returns across India . Please ensure the product is unused and in the same condition as you received it with the original invoice, and preferably in its original packaging and price tags. We accept returns of product within 5 days from the date on which your order was delivered. Please contact us at theraylabel@gmail.com or WhatsApp on +91 86682 64416 to assist you on the same. However, you shall have to inform us within 48 hours of receiving the order. 

  A refund is offered only on merchandise sold at the maximum retail price, without any discount. Merchandise bought at a discount is considered a final sale and is not eligible for any refund or exchange. 

  In special cases, a refund is provided irrespective of the discount when: 

  The order is cancelled prior to dispatch due to unavailability.

  
  

  
  

• International Returns:

  We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, please reach out to us at theraylabel@gmail.com within 48 hours of receiving the order. You must return the product for within 5 days of receiving the order.

  Refunds on international orders  do not include duties, taxes and tariffs paid by customers.

• • • • • • • Product properties and wash care :

              All of theraylabel.com products are handcrafted using the finest natural fibers. The subtle variations in color, texture and finish are intrinsic to handmade products. Our products involve crafts based traditions of woodblock printing, dyeing, weaving and hand embroidery. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity.
              
              

            • Fit:
              The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a loose, relaxed fit and some other are styled to be more fitted. Please review our sizing guide to select the size best suited to you. 
              
              

            • Colours :

              We have done our best to display colors as accurately as possible as the colors of  the products shown on this website.  However, because the colours you see will depend on your monitor, we cannot  guarantee that your monitor display of any colour will be accurate. Colour may vary on  the website from the actual  colour of the product depending on your device’s screen properties and settings.
              
              

• • • • • • • Wash care:
              
              Products must only be dry cleaned